Xiaoxue - Service Designer

About me

Hi, I'm Xiaoxue (/shiau_shweh/ — say it out loud, don't be shy!)

As a designer, I thrive at the intersection of technology, strategy, and humanity, helping organisations see through their users' eyes, spot the opportunities hiding in plain sight, and transform big ideas into tangible change.

From consultancy war rooms to in-house innovation labs, I've learned that the best solutions emerge when we put people first and aren't afraid to challenge business assumptions.

I believe in Design Doing over Design Thinking, turning insight into action and strategy into reality. Whether you're tackling a gnarly problem or exploring new possibilities, I'd love to hear from you.

10+
years experience

designing E2E products and services across consultancy and in-house teams

£30M+
in revenue and efficiency gains

driven through systemic service innovations

15+
international markets

balancing global consistency with localised execution

5+
organisational transformation

coordinating teams across commercials, data, operations, legal & compliance, and support

10M+
users and teams

optimised experiences with measurable improvements in conversion, satisfaction, and efficiency

10+
products

delivered from concept to live operation and scaled adoption