With over a decade of experience in service design, I am passionate about using my skills to make the world a better place. Working in both consultancy and in-house environments, I have developed a broad range of sector experience from collaborating with C-suite business owners and public policymakers to helping healthcare professionals, and technology inventors.

I help business stakeholders to understand their end-users’ needs and experience gaps, and work with teams to deliver meaningful impact with business growth through design actions. I develop my expertise in assisting large organizations transform through strategic solutions from people-centric insights and incorporating emerging innovations.